Manager Mistake of the Month

Posted on Feb 27 2020
“Don’t forget to get that report in tomorrow!” “Don’t forget to get me...

5-Star Game

Posted on Sep 24 2018
There’s a trend in measuring “customer satisfaction” – the 5-Star Game.  It happened at...

“I Like How You Did That”

Posted on Mar 27 2017
Pop quiz:  “I like how you did that!” – Positive feedback or not? Textbook says …...

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