Will your business go on?

Posted on Mar 16 2020
Speaking with a client today who is concerned about the virus’ effect on current business operations,...

Manager Mistake of the Month

Posted on Feb 27 2020
“Don’t forget to get that report in tomorrow!” “Don’t forget to get me...

“My Door Is Always Open”​

Posted on Sep 18 2019
Ah, the “open door” policy. If I think of it as an equation, here’s what it looks like...

5-Star Game

Posted on Sep 24 2018
There’s a trend in measuring “customer satisfaction” – the 5-Star Game.  It happened at...

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